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NZ Domestic Shipping

After your payment is verified, it may take up to 24 hours to process and ship your order. This does not include weekends or holidays. Purchases made after 3 pm NZST will not be shipped out until the next business day. If you order after 11 am NZST on a Friday, your order will likely be shipped out on the following Monday. Please refer to the chart below for rates/times.

Shipping Rates & Delivery

Service Cost Delivery Time
Post Haste Free 2-3 business days
Courier Post Free 2-3 business days

International Shipping

*See below for customs and import duties information

After your payment is authorised and verified, it can take up to 24 hours to process your order, excluding weekends and holidays. Purchases made after 3 pm NZST will not be shipped out until the next business day. If you order after 11 am NZST on a Friday, your order will likely be shipped out on the following Monday. Please allow 24-48 hours for your tracking details to update.

Shipping Rates & Delivery

Country Standard (Business Days) DHL Express (Business Days)
Australia ------- 2-5 Days
Canada ------- 2-5 Days
China 10-15 Days 2-5 Days
France ------- 2-5 Days
Germany ------- 2-5 Days
Hong Kong ------- 2-5 Days
Israel ------- 2-5 Days
Italy ------- 2-5 Days
Japan ------- 2-5 Days
Korea ------- 2-5 Days
Malaysia ------- 2-5 Days
Netherlands ------- 2-5 Days
Poland ------- 2-5 Days
Singapore ------- 2-5 Days
Spain ------- 2-5 Days
Switzerland ------- 2-5 Days
United Kingdom ------- 2-5 Days
United States ------- 2-5 Days
Rest of world ------- 3-5 Days

How often do I get deliveries for my subscription?

For more savings and convenience, you can have your NZFOS+ Yacon Concentrate auto-shipped to you on a weekly, fortnightly, monthly, or two monthly basis.

Subscription pricing is subject to change at any time and at Yacon New Zealand’s sole discretion.

Yacon New Zealand Ltd has the right to suspend and/or cancel a recurring auto-ship order, if it believes (in its sole discretion), that the customer does not genuinely intend to participate in the auto-ship programme (i.e. the customer is purchasing with the intention of it being a one-time purchase).

Please note that once payment is processed for a recurring order, we are unable to cancel the order due to the shipping process having already begun.

Auto-shipment every week
Your order will be dispatched and card charged every 7 days.

Auto-shipment every 2 weeks
Your order will be dispatched and card charged every 14 days.

Auto-shipment every month
Your order will be dispatched and card charged every 30 days.

Auto-shipment every 2 months
Your order will be dispatched and card charged every 58 days.

The applicable shipping rate is charged to your card. You may log into your account to cancel your subscription at any time, or contact us for assistance.

Countries we don't ship to

Algeria
Brazil
India
Indonesia
Iran, Islamic Republic of
Iraq
Morocco
Tunisia
Venezuela
US Territories: American Samoa,   Micronesia, Guam, Northern Mariana Island, Palau, Puerto Rico, US Virgin   Islands

How are taxes and duties calculated?

For international orders, zero tax rate is applied. New Zealand GST (15%) will be deducted from the order amount when billing address is set outside of New Zealand.

As the customer, you are liable for all import duties, customs and taxes levied. Payment of these may be required to release your order from customs on arrival.

What is the exchange rate applied?

When purchasing in a currency other than NZD, the exchange rate is retrieved from OFX, which guarantees the exchange rate at the time of check out.

We recommend paying for your order in the currency in which your payment method was issued. While you have the choice to pay in a different currency, doing so may cause your bank to charge an additional fee to convert that currency back to your home currency.