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What is nzyacon.com’s returns policy?

If you’re looking to return or exchange your order for whatever reason, we’re here to help! We offer free returns or exchanges within 30 days of receiving your order. You can return your product for store credita different product, or a refund to the original payment method.

Please note the following exceptions to our return and exchange policy:

  • Returned items must have labels still on and be returned in original packaging
  • Returned items must have no visible signs of open or us

So go ahead, shop with confidence and enjoy your 30-day, risk-free purchase.

FAQs

How can I return my nzyacon.com order?

To initiate a return or exchange, please complete the following steps:

  1. Login to your account using your email address or order ID
  2. Choose the products you wish to return or exchange from your order
  3. Print your prepaid shipping label that you will receive by email
  4. Send all items back to us using the label provided

Can I exchange my nzyacon.com order?

The best way to exchange your order is to simply place a new order for the item you want—and then return the item you already have.

When will I be refunded?

Once we’ve received and processed your return, we’ll issue a refund to your payment method within four business days. Refer to our refund information for additional details.

Can I return items more than 30 days after delivery?

Yes, any item that hasn’t been opened or used can be returned. Review our returns policy for more information (and some exceptions).

Where should I drop off my return?

You can take your return to any NZ Post location. Make sure that you ask the clerk about tracking options for the package.