If you’re looking to return or exchange your order for whatever reason, we’re here to help! We offer free returns or exchanges within 30 days of receiving your order. You can return your product for store credit, a different product, or a refund to the original payment method.
Please note the following exceptions to our return and exchange policy:
So go ahead, shop with confidence and enjoy your 30-day, risk-free purchase.
To initiate a return or exchange, please complete the following steps:
The best way to exchange your order is to simply place a new order for the item you want—and then return the item you already have.
Once we’ve received and processed your return, we’ll issue a refund to your payment method within four business days. Refer to our refund information for additional details.
Yes, any item that hasn’t been opened or used can be returned. Review our returns policy for more information (and some exceptions).
You can take your return to any NZ Post location. Make sure that you ask the clerk about tracking options for the package.